Terms & conditions

These terms apply to all work carried out by London Safe Gas.

Gas Safe registered · 198664

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Any questions? Send us a booking request

Send a booking request and a Gas Safe engineer will call you back — usually within the hour during working hours.

General

·Estimate visits are charged at a £120 call-out fee. Quotes can also be provided by email (enquires@londonsafegas.co.uk) or over the phone on 07939249039.
·Labour is charged per hour unless a fixed quote has been agreed in writing.
·Parts and materials are not included in the initial fee and are quoted separately.
·Additional work is only carried out with customer consent, confirmed by text or email.
·Parking costs may be passed on to the customer where free parking is not available.
·Waiting time charges may apply where access is delayed.
·All gas work is carried out by Gas Safe registered engineers.

CP12

·Payment: made in advance of the inspection.
·Cancellation: within 24 hours of inspection — £30 fee. Within 4 hours — no refund.
·Certificate issuance: only issued once any outstanding costs are settled.
·Waiting time: charges may apply.
·Parts & additional items: not included in the initial fee; extra items confirmed by text may incur additional charges.
·Parking costs: may be passed on to the customer if none is provided free.
·Extra repairs: only carried out with customer consent (confirmed by text/email), charged at our standard heating rate.
·Tenant responsibility: the landlord must ensure the tenant is present at the agreed time.
·No shows: the engineer waits 30 minutes from the booking time; no contact means the booking is cancelled with no refund.
·Tenant cooperation: the tenant must know appliance locations, ensure the gas supply isn't cut off, and ensure sufficient credit on the meter.
·Accessibility: all appliances must be readily accessible; engineers won't remove cupboard doors or boxing.
·Flue accessibility: the full flue length must be accessible, or a compliant inspection hatch present.
·Boiler service: don't book alongside inspection if the boiler is faulty — no refunds if it isn't working properly beforehand.

Power flushing

Payment

We accept credit/debit card and bank transfer. For gas safety certificates, payment must be made prior to issuance of the electronic certificate.

Quotes can be provided by email (enquires@londonsafegas.co.uk) or over the phone on 07939249039. Full terms are on our terms & conditions page.